Privacy Policy

Effective Date: January 1, 2025

Thornhill Inspection Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with our Facebook ads.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other contact details provided by you.
Inspection Details: Property information, inspection reports, and related documentation.
Payment Information: Billing details (processed securely via third-party payment processors).
Usage Data: IP address, browser type, device information, and interaction with our website and ads.
Facebook Ad Data: Engagement metrics from Facebook, including clicks, impressions, and conversion tracking.

2. How We Use Your Information

We use the collected information for the following purposes:

To schedule and conduct property inspections.
To provide customer support and respond to inquiries.
To improve our services and website functionality.
To process payments and issue invoices.
To analyze engagement with our Facebook ads and improve advertising strategies.
To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following cases:

Service Providers: With trusted third-party vendors assisting with inspections, payments, and digital marketing.
Legal Compliance: If required by law or in response to legal requests.
Business Transfers: In case of a merger, sale, or acquisition of our business.

4. Facebook Advertising and Tracking

Our website and ads may use Facebook’s tracking tools such as the Facebook Pixel to measure and optimize ad performance. This allows us to:

Serve targeted ads based on your interactions.
Track conversions from Facebook ads.
Improve ad relevance and efficiency.

To opt out of Facebook ad tracking, adjust your settings in Facebook’s Ad Preferences or use online privacy tools such as the Digital Advertising Alliance’s opt-out tool.

5. Data Security

We implement security measures to protect your information, but no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information online.

6. Your Rights and Choices

You have the right to:

Request access to the personal data we hold about you.
Correct inaccuracies in your data.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications.

To exercise these rights, contact us at ross@thornhillinspection.ca.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Thornhill Inspection Services
172 Bauline Line, Torbay NL A1K 1H4

709-769-4340

Thornhill Inspection Services Inc.